Communications Officer

The Communications Officer leads the organisation’s external and internal communications, managing social media, press releases and beneficiary stories to amplify humanitarian impact and meet donor visibility requirements.

• Develop and implement the organisation’s communications and visibility strategy, aligned with organisational priorities and donor requirements
• Manage the organisation’s social media, website and other digital platforms, and plan and oversee content calendars
• Draft, edit and approve press releases, newsletters, case studies, beneficiary stories, impact stories, donor updates, factsheets and website content
• Amplify humanitarian impact through strong, ethical storytelling, and ensure donor visibility, branding, acknowledgement and marking requirements are met across all materials, events and project sites
• Obtain informed consent for stories, photos and videos, and protect the dignity, safety and privacy of the people featured
• Build and maintain relationships with journalists, media houses and communication partners, and lead media engagements and event coverage
• Coordinate with programme, MEAL, grants and field teams to gather accurate information, data and testimonies, and to feature programme results in reports and proposals
• Monitor social media engagement, reach and media coverage, and prepare periodic communications analytics reports with recommendations
• Maintain brand guidelines, templates and the repository of approved communication materials, ensuring consistent quality and branding
• Lead internal communications, advocacy campaigns and awareness-raising events
• Guide and support communications and media assistants on content production and quality
• Develop crisis and sensitive-issue communication guidelines, and help manage the organisation’s reputation
• Perform other duties assigned by the direct line manager

• Bachelor’s degree in Mass Communication, Journalism, Public Relations, Media Studies or a related field

• Minimum 3 years’ experience in communications, public relations or media, preferably with an NGO or humanitarian organisation
• Proven experience managing social media and digital content

• Excellent writing, editing and storytelling skills in English
• Proficiency in graphic design and visual content creation
• Knowledge of donor visibility, branding and marking requirements
• Understanding of ethical storytelling, safeguarding and consent in communications
• Ability to work under pressure, meet tight deadlines and travel to field locations when required

Interested and qualified candidates should apply with their CV and a cover letter merged as a single PDF document.

The application deadline is 4th November 2026. Due to the urgency of this role, applications will be reviewed on a rolling basis, and the position may be filled before the closing date. Early applications are therefore encouraged.

The online form uploads your document directly. Email applications go to careers@cbi.ngo.

Care Best Initiative (CBI) is committed to safeguarding and protecting children and adults from abuse, exploitation and harassment, and has zero tolerance for sexual exploitation and abuse (PSEA). All appointments are subject to satisfactory references and background checks, and successful candidates must adhere to CBI’s safeguarding policies and code of conduct.

CBI is an equal opportunity employer. Only shortlisted candidates will be contacted.